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Technical Support Services (TSS) provides IT helpdesk support to all faculty, staff, and students across the 91´óÉñÊÓƵ campuses. Support is available in person, by phone, and online, and covers classroom AV as well as general device, account, and software support.

Depending on what you need, there are a few different places to go. Use the general helpdesk locations for account issues, device troubleshooting, software questions, and classroom AV support. Visit CATS at the Bloomsburg campus for academic technology support specific to teaching and learning tools. Students living on campus should use the residential computing locations for issues with personal devices in the dorms. 

On-Site Locations

• Bloomsburg Campus: Ben Franklin 120
• Mansfield Campus: First floor of Memorial Hall
• Lock Haven Campus: Stevenson Library

Stop by your campus location for hands-on help with device issues, account access, software questions, classroom AV support, and more.

Commonwealth Academic Technology and Support (CATS)

Bloomsburg campus also has a dedicated CATS location in Arts and Admin Building, room 365.

Student Residential Computing Support

Students on the Bloomsburg campus can get help with personal and residential computing needs at:

• Ben Franklin 015
• Luzerne Hall (side entrance)

Contacting the Helpdesk by Phone

• On-campus extension: 4357
• Off-campus/external number: 877-435-7280

Call either number to reach the helpdesk call center for support, regardless of which campus you're on.

91´óÉñÊÓƵ uses TeamDynamix (TDX) as its IT service management platform. All support requests, whether a quick question or a specialized service, are submitted and tracked through TDX via our client portal.

Client Portal

Visit to access our client portal, where you can:

• Browse knowledge base articles for self-service answers to common questions
• Submit a support ticket for any issue, including classroom AV
• Track the status of existing requests

Accessing the Client Portal

Visit to reach the client portal. From here you can submit requests, track existing tickets, and search knowledge base articles for self-service answers.

Submitting a General Request

For general IT issues, questions, or troubleshooting, use the Submit a Ticket button on the client portal homepage. This creates a ticket that routes to the appropriate TSS team for follow-up.

Requesting Specialized Services

For more specific needs, such as:

• Office moves
• Software installation or licensing requests
• Hardware requests

Visit the Services tab on the client portal instead. This directs your request to the correct workflow and ensures it includes the details needed to fulfill it efficiently.

The Center for Teaching and Learning supports faculty and staff in creating engaging, effective, and innovative learning experiences that promote student success. CTL offers workshops, book clubs, Communities of Practice, teaching resources, and individual consultation on topics such as pedagogy, assessment, accessibility, educational technology, artificial intelligence, and student engagement. The CTL Brightspace site serves as a central hub for professional development opportunities, recorded sessions, and teaching resources available throughout the year.

- Center for Teaching and Learning

• Dr. Jennifer Demchak, Professor/Director of the Center for Teaching and Learning (Mansfield Campus)
• jdemchak@commonwealthu.edu
• 570-662-4613 or 814-201-8638 

Commonwealth Academic Technology and Support (CATS) assists in the use of instructional technology to achieve higher learning in any learning environment, offers students assistance with instructional technology used in their courses so they can focus on academic success, and offers faculty and staff LMS and instructional technology support and training, distance learning and instructional design services, and professional development opportunities.

• Visit Commonwealth Academic Technology and Support (CATS)
• Email CATS at cats@commonwealthu.edu

CU Brightspace is the online learning management system at 91´óÉñÊÓƵ. The LMS is where instructors can provide online materials, connect with students, enter grades, and more.

You can access CU Brightspace at

Click the Commonwealth User Login button and use your CU credentials to log in to Brightspace.

HelpDesk Knowledge Base

•  
• Faculty:
• Students:
• Brightspace is integrated with our video streaming and conferencing platforms Mediasite and Zoom. For more information on how to use these together for instruction, visit our KB article.

91´óÉñÊÓƵ provides Microsoft 365 to all faculty, staff, and students at no additional cost. This gives you access to the full suite of productivity apps, both online and installed on your personal devices.

Apps Included

• Core productivity apps:
  • Outlook – Email and calendar
  • Word – Word processing
  • Excel – Spreadsheets and data analysis
  • PowerPoint – Presentations
  • OneNote – Note-taking and organization
• Collaboration & Communication: 
  • Teams – Chat, video meetings, and team collaboration spaces
  • OneDrive – Cloud file storage and sharing
  • SharePoint – Team sites and document libraries
• Additional tools:
  • Forms – Surveys, quizzes, and polls
  • Planner – Task and project management
  • Stream – Video hosting and sharing
  • Sway – Interactive reports, presentations, and newsletters
  • Whiteboard – Digital collaborative whiteboard
  • Bookings (staff/faculty use) – Appointment scheduling

Device Installation Limits 

Each person's Microsoft 365 license allows installation of the desktop and mobile apps on up to 5 devices — this can be any combination of:

• 5 desktop/laptop computers (Windows or Mac)
• 5 tablets
• 5 mobile phones 

You can install on more devices than that over time, but you can only be actively signed in on 5 devices at once. If you try to sign in on a 6th device, you'll be prompted to deactivate one of your existing devices first — this is managed automatically through your Microsoft account and takes just a few seconds.

Tip for the checklist: Faculty, staff, and students transitioning between campus computers, personal laptops, and mobile devices should periodically check their active device list at office.com (under Account settings) and deactivate old or unused devices to free up space in their 5-device allotment.

How to Get Started 

1. Go to
2. Sign in with your 91´óÉñÊÓƵ email and password
3. Select "Install Office" (or the app you want individually) from the home screen
4. Repeat on each device you plan to use 

Banner / OneSIS is the Student Information System. Students can edit their personal information, access course schedules, official grades, degree progress, view and accept financial aid, view and pay their bill, apply for graduation, and register for classes. Faculty and staff can access course schedules, class, attendance and grade rosters, assist their advisees on building a registration plan, and view student details.

Students can log into with their CU username and password for the full portal, with the and still available for the classic Self Service Banner access.

Available to faculty, staff, and students, Zoom makes video and web conferencing frictionless. Zoom allows students to meet and collaborate with their instructors or each other on their desktop, in a web browser, or on a mobile device. Zoom also includes interactive features to enhance meetings including a whiteboard, chat, polling, closed captioning, and much more. Zoom is integrated with Mediasite, our streaming video platform. Users can choose to auto copy Zoom recordings to Mediasite for ease of sharing with students or colleagues later.

• Access our Zoom at
• Our Company Domain is: commonwealthu-edu
•  

CU Virtual Lab is the University’s Virtual Desktop Infrastructure (VDI) which allows us to securely deliver applications for faculty and students to learn and work from any location using any device whether university owned or personal. Students can find a variety of course-specific software such as SPSS or Mathmatica. 

Various resources are available such as a and  

Students can  with their CU username and password.

If you need software installed on computers in a campus computer lab, for a specific course, research project, or departmental need, this is handled through a request to Technical Support Services (TSS), not a self-service install.

How to Submit a Request

1. Go to
2. Click "Submit a Ticket"
3. Complete the request form, be sure to include the following:
   • Name of the software/application
   • Which lab(s) or specific computers need the install
   • Course number or department (if applicable)
   • Date needed by (please allow adequate lead time, see note below)
   • Licensing information, if the software requires a license key or subscription your department already owns

Important Notes

• Submit requests as early as possible. Lab software installs often require testing, imaging, and coordination with TSS staff. Last-minute requests close to the start of a semester may not be guaranteed.
• Licensing matters. If the software requires a paid license, confirm your department has already purchased the necessary licenses before submitting the request. TSS installs software but does not procure licenses on your behalf.
• Standard vs. specialty software. Commonly used academic software may already be available in labs. Check with TSS before submitting a request in case it's already installed.
• Requests are tracked and fulfilled through the helpdesk ticketing system, so you'll receive updates on the status of your request. 

Any new software being purchased or brought into use at 91´óÉñÊÓƵ, whether for a department, classroom, or individual role, must go through a formal procurement request. This process ensures the software is properly vetted, licensed, and secure before it's approved for use.

How to Submit a Request

1. Go to
2. Click "Submit a Ticket"
3. Complete the request form, and be sure to include the following information:  
   • Name of the software/application and vendor
   • Intended use and department
   • Number of users or licenses needed
   • Estimated cost, if known
   • Any data the software will access or store (student, employee, or institutional data) 

IT Risk Assessment and Approval

All software procurement requests go through an IT risk assessment before approval. This review evaluates factors such as data security, privacy compliance, integration with existing university systems, and accessibility. Because of this review process, software procurement requests should be submitted well in advance of when the software is needed. Timelines will vary depending on the complexity of the request, but early submission helps avoid delays.

Software cannot be purchased or installed prior to receiving approval through this process. 

The CU Student Laptop Loaner Program is an initiative of the Office of Technology at the university with the goal of providing equitable access to technology resources for students demonstrating need for the equipment. There are a limited number of laptops available, and requests will be reviewed working with the Financial Aid office. If you would like to request a loaner device,

91´óÉñÊÓƵ students have access to discounted pricing on computer hardware through select manufacturer partnerships. Before making a purchase, students are encouraged to review the minimum system requirements below to ensure whatever they buy will work well with university systems and coursework.

Available Discounts

Students can access education pricing directly through the following manufacturer sites using a valid 91´óÉñÊÓƵ email address:

Minimum System Requirements

For the best experience with university software, learning platforms, and coursework, we recommend a device that meets the following minimum specifications:

• Operating System: Windows 11 or macOS (current or one version back)
• Processor: Intel i5 or equivalent (or Apple M-series)
• RAM: 8GB minimum, 16GB recommended
• Storage: 256GB minimum
• Webcam and microphone: Built-in or external, for Zoom and other video conferencing needs
• Wi-Fi: 802.11ac or newer

A Note on Tablets and Chromebooks

While tablets and Chromebooks can be useful supplemental devices, they are not recommended as a student's primary computer. Many required software applications, including full desktop versions of Microsoft Office, specialized course software, and certain testing or proctoring tools, do not run properly (or at all) on Chromebooks or tablet operating systems like iPadOS or Android.

Students who plan to use a tablet or Chromebook as their only device may run into compatibility issues with coursework, particularly in programs that rely on specialized software (engineering, design, science labs, etc.). We recommend a traditional Windows or Mac laptop as a primary device, with a tablet or Chromebook used only as a secondary or supplemental tool if desired. 

91´óÉñÊÓƵ has a system for communicating emergency information to the campus community. The Rave system is designed to send text, voice, and email messages to compatible devices in the event of an emergency situation.  Students are automatically registered from MyBanner; Faculty and Staff can sign-up for free, and the contact information will not be shared. 

CATS has a to Brightspace, Zoom, and integrated technologies.

Managing notifications in D2L allows you to control how you receive notifications about activity in your courses. Notifications can be delivered via email. The Notification tool allows you to:

• Subscribe to a summary of activity for each course and receive a daily email.
• Receive instant notifications about course activity, such as edited content, new discussion posts, assignments, grades, course announcements and upcoming quizzes.

Brightspace Pulse is a mobile app that can help learners stay connected and on track with their courses in Brightspace Learning Environment. It provides one easy view of course calendars, readings, assignments, evaluations, grades, and announcement items. The app can help learners make better decisions about how to handle workload, when to submit assignments, and when to prepare for tests. Real-time alerts can let learners know when classes are canceled, rooms are moved, or new grades are available. The schedule view and weekly visualization enables learners to quickly at a glance view what is due today, this week, and upcoming across all their courses.

Cybersecurity Awareness training is made available at hire time for employees and for students when email addresses are created, and announcements are made for new assignments via email.   Yearly training occurs in October which refreshes important basics and covers new topics as the Cybersecurity landscape changes.   

Training is available via  

Additional training is available through modules as well.    

If you have any information security questions, concerns, or would like to report something suspicious, please feel free to reach out to security@commonwealthu.edu.